Terms & Conditions

Terms and Conditions - Clearly Defining Your Rights and Obligations
Welcome to visit our official website for the overseas store of assembled bookshelves and use the related services. Before you register an account, place an order, or participate in any activities, please carefully read these terms and conditions. Your use of our services will be deemed as full acceptance of these terms.
Scope of Application
These terms apply to all users who visit our website, purchase our assembled bookshelves and related accessories, and receive our after-sales service. We reserve the right to modify these terms at any time. The modified terms will be announced on the homepage of our website and will take effect from the date of publication. If you continue to use our services, it will be deemed as your acceptance of the modified content.
Account Registration and Management
If you wish to shop on our platform, you need to register an account. When registering, you should provide true, accurate, and complete information (including name, email, contact information, etc.), and update the information in a timely manner if it changes. Any losses resulting from inaccurate information or failure to update in a timely manner will be borne by you.
You are fully responsible for the account password and account activities. You are not allowed to lend, rent, or sell the account to others. If you find abnormal login or unauthorized use of the account, you should immediately notify us. We will assist you in taking measures such as freezing the account to ensure security, but we will not be responsible for direct or indirect losses caused by account theft.
We have the right to suspend or terminate your account if we find that you violate these terms, engage in fraudulent behavior, or abuse the account, and we do not need to give you advance notice.
Order and Payment
When you submit an order on our website and complete the payment, it is considered that you have made a purchase offer to us. We will review the order within 2 working days after receiving it. If the order is approved and the goods are dispatched, the order will be officially established. If due to product out of stock, incorrect information, etc., the order cannot be fulfilled, we will promptly notify you and refund the full amount.
All product prices are based on the currency unit displayed at the time of order confirmation (such as US dollars, euros, etc.), including the cost of the product itself and the clearly marked taxes (taxes in some regions may need to be paid separately, refer to the settlement page), but do not include shipping fees (except for promotional activities with special explanations).
You should pay the amount as specified in the order. The supported payment methods include international credit cards (Visa, Mastercard, etc.), PayPal, etc., which are displayed on the settlement page. If there are problems with payment failure, delayed refund, etc., we will assist you in communicating with the payment institution, but we will not be responsible for losses caused by payment system failures, bank policy adjustments, etc., which are not our reasons.
Once an order is confirmed, except for special circumstances (such as product quality problems, wrong delivery, etc.), you cannot unilaterally cancel the order. If you insist on canceling, you will need to pay a penalty of 10% - 20% of the order amount (the specific ratio depends on the condition of the product).
Products and Delivery
We guarantee that the assembled bookshelves and accessories sold are brand new and genuine, in compliance with relevant national quality standards and certification requirements (such as ANSI/BIFMA in the United States, EN 14073 in the European Union, etc.), and provide corresponding qualification certificates and warranty vouchers with the products.
The specifications, dimensions, materials, colors, etc. of the products are based on the description on our website. We will do our best to ensure the accuracy of the information, but due to different production batches, shooting lighting, etc., there may be slight differences. The specific information should be based on the received physical product. If you have any questions about the product information, you can contact the customer service before placing the order.
Shipping and Return Policy related matters can be referred to our "Shipping Policy". You should provide an accurate delivery address and contact information to ensure the smooth delivery of the goods. If the goods are returned or damaged due to incorrect address, no-show for delivery, etc., the relevant shipping and handling fees will be borne by you.
Return and Warranty of Products If you encounter any quality issues with the goods you received (such as cracked panels, missing accessories, etc.) or if they do not match the description in the order, you can submit a return or exchange application within 30 days of receiving the goods. After our confirmation, we will arrange a free return or exchange for you, and the return and shipping costs will be borne by us.
If you apply for a return due to personal reasons (such as "disliking" or "buying the wrong size"), you must meet the conditions of the goods being brand new, unused, and in good packaging, with all accessories intact. You will also be responsible for the return shipping costs. Additionally, we will charge a 15% handling fee (to cover storage, processing, etc.) for the original price of the goods.
The assembly bookshelf we provide enjoys a 5-year structural warranty (for quality issues such as cracked panels, broken hardware) and a 2-year accessory warranty service. The warranty period is calculated from the date of goods receipt. The warranty does not cover faults caused by human damage, improper use, or unauthorized modification. During the warranty period, we will provide free repair or replacement services; after the warranty period, repairs will be subject to parts cost and labor cost.
Intellectual Property Rights
All content on our official website (including text, images, trademarks, designs, software, etc.) is protected by intellectual property-related laws and is owned by us or the relevant rights holders. Without authorization, you are not allowed to copy, disseminate, modify, or use these contents. Otherwise, you will be liable for corresponding legal responsibilities.
The comments, photos, and other content you upload during the use of our services are deemed to grant us a free, non-exclusive, and transferable right of use. We can use these contents for publicity, product improvement, etc., without paying any additional fees.
Limitation of Liability
Within the scope permitted by laws and regulations, we shall bear reasonable compensation liability for direct losses (such as damaged goods, delayed refund) caused by the use or inability to use our services or the purchased goods, but shall not be liable for indirect losses, expected loss, mental damage, etc.
If the service is interrupted or the order cannot be fulfilled due to reasons beyond our control (such as natural disasters, wars, government bans, etc.), we shall not be liable. However, we will do our best to minimize the impact caused thereby.
We shall not be liable for the losses you suffer due to relying on the information on our official website (such as dimensions, installation instructions, etc.). It is recommended that you carefully verify the product information before purchase or consult the customer service for confirmation.
Applicable Law and Dispute Resolution
The formation, validity, interpretation, and execution of these terms shall be governed by the laws of your country/region (if no special provisions, the laws of New York, USA shall apply). Any disputes arising from these terms or the use of our services shall be resolved first through friendly negotiation; if no agreement is reached, either party has the right to file a lawsuit with the court having jurisdiction in our main operation location (New York, USA). 
If you have any questions regarding this clause, you can contact us via the customer service email (heavier.phenol_2j@icloud.com) or the customer service hotline. We will provide you with detailed explanations. Thank you for your understanding and cooperation!